Shipping policy
1. Shipping Eligibility
We offer shipping primarily to North American regions. Orders from other regions are subject to eligibility checks; additional restrictions may apply.
2. Order Processing Time
All orders for insulated cups and ceramic cups are processed within 1-2 business days after payment confirmation. Processing is suspended on weekends and public holidays.
3. Shipping Methods & Delivery Times
- Standard Shipping: Estimated delivery time is 5-7 business days after processing.
- Express Shipping: Estimated delivery time is 2-3 business days after processing (available at checkout for an additional fee).
- Delivery times are estimates only and not guaranteed, as delays may occur due to customs, weather, or carrier issues.
4. Shipping Costs
Shipping costs are calculated at checkout based on order weight, destination address, and selected shipping method. Free standard shipping is offered for orders meeting the minimum purchase threshold specified on the store page.
5. Order Tracking
Once your order ships, a tracking number will be sent to your registered email. You can track the shipment status via the carrier’s official website using this number.
6. Shipping Restrictions
- We do not ship to PO boxes, APO/FPO addresses, or remote areas with limited carrier access.
- Ceramic cups are fragile; additional protective packaging is applied, but we are not liable for minor damages caused by carrier handling (contact support for defect claims).
7. Contact Information
- Address: 56 Rue Godot de Mauroy, Paris, Île-de-France 37133
- Phone: +33 719088456
- Email: support@bedbathbeyondl.com